Shipping & Returns
Returns policy
What Items Are Eligible for Return
- Full Price Items: Can be returned for a Refund, Exchange or Credit.
- Selected Sale Items: Can be returned for Credit only. This includes items marked down or purchased with a discount code at checkout.
- Final Sale Items: Cannot be returned.
- Returns must be lodged in the Returns Centre within 14 days of dispatch and received by our warehouse within 21 days.
Shipping
To return your product, you should mail your product to: Popsy Clothing, Unit 2 Bath Road, Nuneaton, CV11 5AP, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.
Exchanges
If you need to exchange an item for a different size, send your item to: Popsy Clothing, Unit 2 Bath Road, Nuneaton, CV11 5AP, United Kingdom. If we have one in stock we will send out an exchange.
We want you to be completely happy with your purchase and Popsy understands that sometimes you may wish to return your items. If you are not entirely satisfied please see below for full details of the process for returning your items to us.
HOW TO RETURN YOUR ITEMS TO US
Our policy lasts 28 days.
If 28 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift Cards, Tights, Event Tickets & any items which have been altered are non-returnable. Our Swimwear comes with a removable hygiene liner to ensure your safety. Due to sanitary reasons, we will only accept a return if hygiene liner is still attached.
Each order will be provided with a returns note. Please complete this accordingly, filling in all appropriate information and include the reason for return.
Reseal the items you wish to return and include the returns slip. Please ensure your parcel is packaged securely.
Who pays for the return shipping?
- Customers are responsible for all return shipping costs.
How do I return?
- Please contact us: contact@clothesbylockerroom.com
What items are returnable?
- Within 30 days from the date of purchase
- In unused and resellable condition
- In the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Items purchased with 40% OFF or more
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 – 7 working days after approval.
My question is not addressed…
If you have any queries regarding return or refund, reach out to us.
Shipping (UK Mainland)
Royal Mail Tracked 48: Estimated delivery: 2-3 working days after dispatch.
Royal Mail Tracked 24: Estimated delivery: 1-2 working days after dispatch.
Please note: Delivery times are estimates provided by Royal Mail and are not guaranteed.